Artificial Intelligence
A virtual employee that handles enquiries around the clock
An AI voice agent deployed across an inbound customer channel — handling enquiries, qualifying leads, and representing the business 24/7 without adding headcount.
Challenge
Leads going cold outside business hours
The business was losing potential leads outside business hours and spending staff time on repetitive questions that didn't require a person to answer. The cost of covering that gap with people — whether onshore or offshore — was hard to justify for work that didn't require human judgement. Response times were inconsistent, and qualified leads were mixed in with low-intent contacts, with no filtering in place before they reached the inbox.
What we delivered
Always on, at a fraction of the cost
I built and deployed a conversational AI agent trained on the business's services, pricing, tone, and most common customer questions. The agent handles inbound enquiries naturally — answering questions, qualifying intent, and routing high-value leads for follow-up. It operates around the clock and sounds like a real, informed member of the team — at a fraction of the cost of a human equivalent.
- Handles FAQs, pricing questions, and service enquiries naturally in conversation
- Qualifies inbound intent and routes high-value leads for human follow-up
- Trained on the business's tone, services, and most common customer questions
- Operates across voice and chat — the same agent, multiple channels
- Learns and improves as more conversations accumulate
The agent costs under $10,000 a year to run — compared to $50,000–$100,000 for a comparable hire. That's not a marginal saving; it's a structural one. Lead qualification now happens automatically before anything reaches a human, and the agent on this site is a live version of the same capability.
